There seems to be a big debate when it comes to the industry that handles customer service best. The surge of help desk software available in the market has sparked another thrilling debate. Which is better? Cloud-based or On-premise(local) help desk software? As with all things, nothing is ever black and white. Mac isn’t always better than Windows and vice versa.
Here are a few points to consider if you’re at your wits end regarding which is more efficient in catering for your business needs.
Being portable has been the motto of programs and services recently. With industries focusing more on mobile connectivity, programs and products that lack interconnectivity or aren’t portable are seen as lacking. However, online security can be a company’s downfall.Early in the decade, private documents and information from Sony was hacked and released to the public causing a major security disaster for the company. Opting to choose local help desk software might be your go-to if you’re investing in the long run or if your company files need more than just standard firewalls and require actually isolating your files off the net for more security.
Cloud-based services have made it easier to transfer, protect, and backup files for phones, laptops, and even firm assets. The same can be said with Cloud-based help desk software. Its primary selling point is the accessibility of your firm’s files while on the go. In contrast tolocal helpdesk software, it doesn’t demand too much for maintenance in handling the processes and management of the servers.Convenience is key for this type of software especially if your firm requires you to be on the go.Though it doesn’t have an off the grid sense of security like local help desk servers, the functionality of being able to collaborate and communicate with your employees and customers at an instant is definitely a plus.
In the end, the final decision all depends on pragmatism. If it’s more convenient for you to have an on-the-go cloud system, and if you’re not on the radar of any hackers in your relative vicinity, then you’re better off starting with the logistically efficient cloud-based portable help desk software to improve your connectivity and reach your customers and peers.
If you’re more for the long haul and security is a must for your type of business, you can never go wrong with securing your files in an off-net area located at your base of operations. Having a local backup is important in case your service provider might prove to be too expensive for your subscription costs. The venture may be pricey, but it will save you the embarrassment of asset leaks or information mismanagement by unauthorised personnel.